FREQUENTLY 
ASKED 
QUESTIONS

FREQUENTLY 
ASKED 
QUESTIONS

FREQUENTLY 
ASKED 
QUESTIONS

Technical Service

How are Wellness PRO Technical Service Personnel trained?

Our Technical Service Personnel are trained directly by the manufacturers of the brands that we distribute. The training may happen in 1 of 3 ways (or combinations thereof):
a. Philippine Training – trainers sent to the Philippines.
b. Regional Training – conducted in another country with other distributors.
c. Head Office Training – training at global HQ in Europe, USA, or Japan.

They undergo theory, hands-on cases, and receive certification after proving competency.

For what types of equipment / devices does Wellness PRO provide / facilitate testing & calibration?

We can provide / facilitate traceable testing for the following types of items:
a. Hearing screeners / testers
b. Weighing instruments
c. Pulse Oximetry
d. Illumination Devices
e. Non Invasive Blood Pressure
f. Thermometers
g. Defibrillators
h. Patient Monitors
i. Fetal Monitors
j. Dopplers

We provide calibration service for the following types of items (with emphasis on the brands that we directly carry):
a. Hearing screeners / testers
b. Blood pressure devices
c. Weighing instruments (digital / mechanical)
d. Infrared Thermometer
e. Waiver of the original manufacturer’s warranty
Please check with our Technical Service Group for updates.

Do you do on site servicing? Or do we need to carry in the equipment to your facilities?

For prompt action, contact us at +63908 815 5434 (8:30AM–5:30PM) or techservices@wellnessproinc.com.

Please provide: Full name, institution, department, equipment type, brand, model, serial number, issue, and contact time.

Our team may advise interventions, schedule a site visit, or request unit delivery if major repair is needed.

What technical service can we avail of during the warranty period?

a. One-time installation
b. One-time training of end users on proper usage
c. One-time training of biomed technician and/or end users on basic troubleshooting
d. Unlimited call-in support for technical questions

For items repaired by Wellness PRO outside the original warranty, what is the standard warranty for the repair work?

We extend a warranty of 3 months from the date of delivery for all repair work done on Wellness PRO products outside the original warranty period.

How much should we generally budget for repair work (including spare parts) for a Wellness PRO product that is outside the warranty period?

Assuming that the item is still reparable and that all the original parts are intact, it is safe for the Wellness PRO client to budget 45% of the current List Price of the product for any repair cost. This allows the client to make the process of having an item repaired predictable in terms of cost. Wellness PRO ultimately will charge only the actual repair costs. For repair costs more than 45% of the current List Price of the product, the technical service group shall inform and have the client approve the repair cost prior to proceeding with the repair.

Does Wellness PRO charge clients for the time and the mobilization costs of its technical service people and their tools to our site? Does Wellness PRO charge for the transport of goods to/fro its facilities for technical servicing?

Wellness PRO charges for the following:
a. Installation of item to site
b. Mobilization of technical people / tools for installation & buyer’s personnel training
c. To / Fro freight costs between Wellness PRO and buyer’s site for items for repairing
Please see schedule of charges in the Technical Services Section.

How can we contact your technical service group?

Wellness PRO clients can contact our Technical Service Group via the following:
Telephone: +63 2 637-0473
Email: techservices@wellnessproinc.com
Cellphone: +63 922 8960961
Fax: +63 2 636-754

Key Programs

Do you have a Trade In Program?

We do accept trade-ins subject to appraisal of the unit to be traded in. Depending on the condition of the item and the service package to be availed—including contracts, financing, etc.—we can offer up to 20% of the list price as credit. Please note that the cost of bringing in the unit is shouldered by the client.

Transaction Concern

Does Wellness PRO Inc join tenders and bidding?

Wellness PRO Inc joins tenders and biddings involving government agencies & corporations, hospital groups, and non-governmental organizations. We participate in national, regional, and local government agencies’ requirements.

Can Wellness PRO sell to VAT tax-exempt entities?

With the proper documentation and credentials submitted by the client beforehand, Wellness PRO can sell its items and services on a VAT-exempt basis.

What modes of payment can be availed of in dealing with Wellness PRO Inc?

For small transactions (less than Peso 50,000) at Wellness PRO office or exhibition sites, we can accept payment by credit card, or cash. For first time transactions greater than Peso 50,000, we can accept payment by cash, online development or check (subject to clearance first before any delivery).

May we return goods?

Yes, we can deliver / ship anywhere in the Philippines. Delivery cost is subject to our schedule of charges.