Does Wellness PRO charge clients for the time and the mobilization costs of its technical service people and their tools to our site? Does Wellness PRO charge for the transport of goods to/fro its facilities for technical servicing?
Wellness PRO charges for the following:
Installation of item to site
Mobilization of technical people / tools for installation & buyer’s personnel training
To / Fro freight costs between Wellness PRO and buyer’s site for items for repairing
Please see schedule of charges in the Technical Services Section.
How much should we generally budget for repair work (including spare parts) for a Wellness PRO product that is outside the warranty period?
Assuming that the item is still reparable and that all the original parts are intact, it is safe for the Wellness PRO client to budget 45% of the current List Price of the product for any repair cost. This allows the client to make the process of having an item repaired predictable in terms of cost.
Wellness PRO ultimately will charge only the actual repair costs. For repair costs exceeding 45% of the current List Price of the product, the technical service group shall inform and have the client approve the repair cost prior to proceeding with the repair.
For items repaired by Wellness PRO outside the original warranty, what is the standard warranty for the repair work?
We extend a warranty of 3 months from the date of delivery for all repair work done on Wellness PRO products outside the original warranty period.
What technical service can we avail of during the warranty period?
One-time installation
One-time training of end users on proper usage
One-time training of biomed technician and/or end users on basic troubleshooting
Unlimited call-in support for technical questions
Do you do on site servicing? Or do we need to carry in the equipment to your facilities?
For prompt action on any experienced technical problem, we encourage our clients to send our technical service group a quick SMS or call at cellular no. +63908 815 5434 between 8:30AM–5:30PM.
In the said SMS, call, or email, the client’s representative must be ready to relay the following information:
Full Name
Institution
Designation / Department
Type of Equipment
Brand / Model
Serial Number
Experienced Difficulty
Convenient time to be contacted by our technical service group
From the call/text, the Wellness PRO technical service group will contact you by phone to gather more information (possibly requesting video or photographs). Once sufficient information has been gathered, any one or a combination of the following steps may be undertaken:
Relaying of particular interventions to do
Scheduling an inspection and/or quick repair visit to the site
Arranging to have the item sent to Wellness PRO (if the repair work is deemed major)
May we return goods?
Yes, we can deliver / ship anywhere in the Philippines. Delivery cost is subject to our schedule of charges.
What modes of payment can be availed of in dealing with Wellness PRO Inc?
For small transactions (less than Peso 50,000) at Wellness PRO office or exhibition sites, we can accept payment by credit card, or cash. For first time transactions greater than Peso 50,000, we can accept payment by cash, online development or check (subject to clearance first before any delivery).
Can Wellness PRO sell to VAT tax-exempt entities?
With the proper documentation and credentials submitted by the client beforehand, Wellness PRO can sell its items and services on a VAT-exempt basis.
Does Wellness PRO Inc join tenders and bidding?
Wellness PRO Inc joins tenders and biddings involving government agencies & corporations, hospital groups, and non-governmental organizations. We participate in national, regional, and local government agencies’ requirements.
Do you have a Trade-In Program?
Yes, we offer a Trade-In Program for eligible units. All trade-ins are subject to a thorough appraisal to determine their value. Depending on the unit’s condition and the chosen service package—which may include contracts, financing, and other considerations—we may provide up to 20% of the item’s list price as credit toward your new purchase.
Kindly note that clients are responsible for delivering the unit to our service center for evaluation.
For what types of equipment/devices does Wellness PRO provide/facilitate testing & calibration?
We can provide / facilitate traceable testing for the following types of items:
Hearing screeners / testers
Weighing instruments
Pulse Oximetry
Illumination Devices
Non Invasive Blood Pressure
Thermometers
Defibrillators
Patient Monitors
Fetal Monitors
Dopplers
We provide calibration service for the following types of items (with emphasis on the brands that we directly carry):
Hearing screeners / testers
Blood pressure devices
Weighing instruments (digital / mechanical)
Infrared Thermometer
Waiver of the original manufacturer’s warranty
Please check with our Technical Service Group for updates.
How are Wellness PRO Technical Service Personnel trained?
Our Technical Service Personnel are trained directly by the manufacturers of the brands that we distribute. The training may happen in 1 of 3 ways (or combinations thereof) –
Philippine Training – where our supplier / partner sends over their technical service trainor to the Philippines to work with Wellness PRO technical service team and to give training here.
Regional Training – where our Wellness PRO technical service personnel join fellow technical service personnel from other distributors within the region to undergo technical service training in a designated country.
Manufacturer’s Head Office Training – where our Wellness PRO technical service personnel attends technical service training at the global headquarters of our supplier/partner in Europe, USA or Japan.
In each of the above types of training, Wellness PRO technical service personnel are provided the theoretical aspects of each device, particularly in relation to proper use, maintenance and troubleshooting. But more importantly, the Wellness PRO technical service personnel goes hands on and handles a range of actual technical cases. At the end of these training sessions, after having proven competency and mastery of the subject matter, the Wellness PRO technical service personnel garners a Certificate of Training.
